Top 10 Questions to Ask When Choosing a Dementia Care Home in Exeter

The view from Hay House gardens is a firm favourite with our residents.

Choosing a dementia care home is a significant and emotional decision for families. With many options available, it’s vital to ensure the facility you select offers safe, compassionate, and person-centred care for your loved one. If you're searching for a dementia care home in Exeter, asking the right questions can help guide your decision.

Here are the top 10 questions every family should ask:

1. What qualifications and dementia-specific training do the care staff have?

Trained staff should understand the nuances of dementia care, from communication techniques to managing behavioural changes.

2. Is the care home registered with the CQC and what is its latest inspection rating?

A good CQC (Care Quality Commission) rating offers peace of mind and indicates compliance with national care standards.

3. What safety measures are in place to protect residents?

Dementia residents often require secured environments. Ask about locked doors, monitored exits, and how wandering is managed.

4. How are care plans created and reviewed?

Personalised care should adapt to the changing needs of residents. Inquire about assessment frequency and family involvement.

5. What kind of daily routines and activities are offered?

Routine and engagement are essential in dementia care. Look for varied activities tailored to different cognitive levels.

6. How are meals and nutrition managed?

Nutrition can affect mood and cognition. Ask if meals are prepared fresh, cater to dietary needs, and whether residents are encouraged to eat independently.

7. What is the staff-to-resident ratio during both day and night shifts?

Adequate staffing is crucial for safety, comfort, and responsiveness, particularly for those with high care needs.

8. How are medical needs and emergencies handled?

Understand how the care home liaises with GPs, handles hospital visits, and responds to medical incidents.

9. Can residents personalise their rooms with their own belongings?

Familiar items provide comfort and continuity, especially for those with memory loss.

10. How does the home support families?

Ask about visiting policies, communication practices, and whether emotional support is available for relatives.

At Hay House Nursing Home, we welcome these questions. Our team is proud to offer transparent, high-quality care that places residents’ dignity and family relationships at the heart of everything we do. If you’re exploring dementia care homes in Exeter, book a visit with us to see how we can support your family’s journey.