Our Care
Hay House provides personalised nursing and elderly care with individual care planning, trained staff and a focus on comfort, dignity and family involvement. The home also supports people living with dementia and other age-related care needs.
Care built around the whole person
Hay House provides personalised nursing and elderly care with individual care planning, trained staff and a focus on comfort, dignity and family involvement. The home also supports people living with dementia and other age-related care needs.
A care plan should capture more than diagnoses. It should include communication, mobility, medication, sleep, food, personal care, relationships, interests, emotional wellbeing, spiritual or cultural preferences, and the routines that give a person a sense of control.
Bring a current list of care needs, medication, mobility requirements and the questions you most want answered. The team can explain what they can safely support.
What happens next
- Initial conversation about needs and timing
- Visit the home and meet the team
- Individual assessment before admission
- Clear explanation of suitability and next steps
- Ongoing review once care begins
Good care is felt in the small moments
Care is not only a list of tasks. It is also how someone is greeted, listened to, supported at mealtimes, encouraged to stay involved in familiar routines and reassured when a day feels difficult.
Those everyday moments should sit alongside safe care planning, clear communication and regular review as needs change.
Explore the support available
Nursing Care
Learn how we approach nursing care, what a first assessment may cover and which questions can help you decide whether it is appropriate.
Explore nursing care →Dementia Care
Learn how we approach dementia care, what a first assessment may cover and which questions can help you decide whether it is appropriate.
Explore dementia care →Elderly Care
Learn how we approach elderly care, what a first assessment may cover and which questions can help you decide whether it is appropriate.
Explore elderly care →Person-Centred Care
Learn how we approach person-centred care, what a first assessment may cover and which questions can help you decide whether it is appropriate.
Explore person-centred care →Talk to us about the next step
Whether you are planning ahead or need care soon, our team can answer questions, explain the assessment process and arrange a visit.